Privacy Policy
Your Privacy is Our Priority
Last Updated: 20-October-2025
1. INTRODUCTION
Xelent Solutions ("we", "us", "our", "Company") is committed to protecting the privacy and personal information of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website at https://xelent.pk
- Use our AI-powered chatbot
- Engage our software development services
- Submit inquiries through contact forms
- Communicate with us via email or phone
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy should be read in conjunction with our Terms & Conditions available at https://xelent.pk/terms-conditions.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
| Action | Information Collected |
|---|---|
| Contact Us | Name, email address, phone number, company name, job title |
| Request Services | Project requirements, technical specifications, budget information, timeline preferences |
| Use Our AI Chatbot | Conversation history, inquiries, contact details, business needs |
| Engage Our Services | Billing address, payment information (processed through secure third-party providers), project deliverables |
2.2 Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and geographic location
- Browser type and version
- Operating system
- Device information (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or source
- Date and time of access
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies including:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics (UA-4388397-7) to understand website usage
- Performance Cookies: To improve website performance and user experience
- Marketing Cookies: To track the effectiveness of our marketing campaigns
You can control cookies through your browser settings, but disabling cookies may limit certain website features.
3. HOW WE USE YOUR INFORMATION
We use the collected information for the following legitimate business purposes:
| Purpose | Details |
|---|---|
| Service Delivery | To provide software development, website development, mobile app development, and related services |
| Communication | To respond to inquiries, provide project updates, send proposals, and maintain client relationships |
| Billing & Payment | To process payments, send invoices, and maintain financial records |
| Website Improvement | To analyze website usage, improve user experience, and optimize performance |
| Marketing (with consent) | To send newsletters, promotional offers, case studies, and service updates (opt-out available) |
| Legal Compliance | To comply with legal obligations, resolve disputes, and enforce our agreements |
| Security & Fraud Prevention | To protect against fraud, unauthorized access, and other security threats |
4. AI CHATBOT DATA COLLECTION AND USAGE
Our website features an AI-powered chatbot. Here's how we handle chatbot data:
| Aspect | Our Commitment |
|---|---|
| Data Collection | We collect messages, inquiries, contact details, and conversation history from chatbot interactions |
| Purpose | Used exclusively to respond to inquiries, understand requirements, and contact you about services |
| NO Sale of Data | We do NOT sell, rent, lease, or trade chatbot data to any third parties |
| NO AI Training | We do NOT use your chatbot data to train our AI models or third-party AI systems |
| Data Security | Encrypted in transit (HTTPS/TLS) and stored securely with access controls |
| Retention | Retained only as long as necessary for business purposes or as required by law |
5. INFORMATION SHARING AND DISCLOSURE
5.1 When We Share Information
We may share your information with third parties only in the following limited circumstances:
| Circumstance | Details |
|---|---|
| Service Providers | Third-party vendors who assist with hosting, payment processing, email delivery, analytics (e.g., Google Analytics), and project delivery. These providers are bound by confidentiality agreements. |
| Payment Processors | Secure third-party payment gateways for processing transactions. We do not store credit card information. |
| Legal Requirements | When required by law, court order, or government regulation, or to protect our legal rights. |
| Business Transfers | In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations. |
| With Your Consent | When you explicitly authorize us to share your information. |
5.2 What We Do NOT Do
- We do NOT sell your personal information to third-party marketers
- We do NOT rent or lease your contact information
- We do NOT add you to third-party marketing lists
- We do NOT use your data to train AI models
6. DATA SECURITY MEASURES
We implement industry-standard security measures to protect your information:
- Encryption: HTTPS/TLS encryption for data transmission, SSL certificates for website security
- Access Controls: Restricted access to personal information, limited to authorized personnel only
- Secure Storage: Data stored on secure servers with regular security updates
- Regular Backups: Routine data backups to prevent data loss
- Security Monitoring: Continuous monitoring for unauthorized access and security threats
- Employee Training: Staff trained on data protection best practices
Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.
7. DATA RETENTION
We retain your information for different periods depending on the purpose:
| Data Type | Retention Period |
|---|---|
| Active Client Projects | Duration of project plus warranty period (30 days) |
| Financial Records | 7 years (as required by Pakistani tax law) |
| Chatbot Conversations (Active Inquiries) | Until inquiry resolved or engagement concluded |
| Chatbot Conversations (Inactive) | 12-24 months if no engagement results |
| Marketing Data (with consent) | Until you opt-out or withdraw consent |
| Website Analytics Data | 26 months (Google Analytics default) |
8. YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Request correction of inaccurate or incomplete information |
| Deletion | Request deletion of your personal information (subject to legal retention requirements) |
| Opt-Out of Marketing | Unsubscribe from marketing emails at any time using the unsubscribe link |
| Cookie Control | Disable cookies through your browser settings |
| Data Portability | Request your data in a structured, commonly used format |
| Withdraw Consent | Withdraw previously given consent for data processing |
To exercise any of these rights, please contact us at info@xelent.pk. We will respond to your request within 30 days.
9. MARKETING COMMUNICATIONS
9.1 Consent-Based Marketing
We may send you marketing communications only with your explicit consent, including:
- Email newsletters with company updates and tech insights
- Promotional offers and service announcements
- Case studies and success stories
- Industry trends and technology updates
9.2 Opt-Out Options
You can opt-out of marketing communications at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Emailing us at info@xelent.pk with your opt-out request
- Contacting us by phone at +92 300 1076788
Note: Opting out of marketing emails does not affect transactional emails (e.g., project updates, invoices, service notifications).
10. CHILDREN'S PRIVACY
Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will delete such information promptly.
11. INTERNATIONAL DATA TRANSFERS
Xelent Solutions is based in Pakistan. If you access our website or services from outside Pakistan, your information may be transferred to, stored, and processed in Pakistan. By using our services, you consent to the transfer of your information to Pakistan and agree that Pakistani data protection laws will apply.
We may also use service providers located in other countries (e.g., cloud hosting providers). We ensure these providers maintain adequate data protection standards through contractual agreements.
12. THIRD-PARTY SERVICES AND INTEGRATIONS
12.1 Third-Party Service Providers
To provide our services effectively, we integrate with and use various third-party service providers. These providers process data on our behalf in accordance with their respective privacy policies and our data processing agreements.
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting, storage, and infrastructure | Website data, application data, backups, server logs |
| Google Analytics | Website analytics and performance monitoring | IP address, browser type, pages visited, session duration |
| Facebook/Meta Business Tools | Marketing, advertising, social media integration | Website activity, page views, custom events (e.g., contact form submissions) |
| WhatsApp Business API | Customer support, business communications | Phone number, messages, name, profile information |
| Twilio | SMS notifications, phone communications, two-factor authentication | Phone number, SMS content, call logs |
| Email Service Providers | Email communications, newsletters, transactional emails | Email address, name, email content, engagement metrics |
| Payment Processors | Secure payment processing, invoicing | Payment details, billing address, transaction history (we do NOT store card details) |
| AI/LLM Service Providers | AI chatbot functionality, natural language processing | Chatbot queries, conversation context (NOT used for AI training) |
12.2 Data Processing Agreements
All third-party service providers are carefully selected and required to:
- Maintain industry-standard security measures
- Process data only for the specified purposes
- Comply with applicable data protection laws
- Implement appropriate technical and organizational measures
- Not use your data for their own marketing purposes without explicit consent
- Delete or return data when no longer needed
12.3 Third-Party Privacy Policies
We encourage you to review the privacy policies of our third-party service providers to understand how they handle your data:
- Amazon Web Services (AWS): aws.amazon.com/privacy
- Google Analytics: policies.google.com/privacy
- Facebook/Meta: facebook.com/privacy/policy
- WhatsApp: whatsapp.com/legal/privacy-policy
- Twilio: twilio.com/legal/privacy
12.4 Your Control Over Third-Party Data Sharing
You can control or limit certain third-party data sharing by:
- Disabling cookies in your browser settings (may limit website functionality)
- Opting out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on
- Managing Facebook ad preferences through your Facebook account settings
- Contacting us to request exclusion from specific third-party data sharing (where technically feasible)
12.5 Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Important: We only share the minimum data necessary with third-party services to provide our services effectively. We do NOT sell your data to third parties. Third-party integrations are used solely for business operations, service delivery, and improving user experience.
13. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our data processing practices
- New legal or regulatory requirements
- New features or services we offer
- Feedback from users or regulators
When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify active clients via email
- Post a notice on our website
Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.
14. GOVERNING LAW
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan, specifically the laws applicable in the Province of Punjab. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Faisalabad, Punjab, Pakistan.
15. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Xelent Solutions - Privacy Officer
- Email:
- info@xelent.pk
- Phone:
- +92 300 1076788
- Address:
- P-58 Xelent Solutions, Usman Colony, Main Sargodha Road
Faisalabad, Punjab, Pakistan - Website:
- https://xelent.pk
- Business Hours:
- Monday - Friday: 10:00 AM - 06:30 PM PKT
Your Privacy Matters: We are committed to transparency and protecting your personal information. This Privacy Policy works in conjunction with our Terms & Conditions to provide you with a complete understanding of how we handle your data. We will respond to all privacy-related inquiries within 30 days.